Customer Engagement and Operational Execution:
- Engage in business development with existing and new customers for marine solutions.
- Regularly liaise with customers for new business inquiries, shipment details, and provide quotations and logistics solutions.
- Obtain customer approval for job and shipment confirmations.
- Execute new shipments in collaboration with network offices, ensuring accurate documentation and manifest generation.
- Contribute to process improvement by registering service failures.
- Oversee the execution of all shipments from initial stages to end delivery or on-board delivery.
- Coordinate with overseas offices for shipment booking, schedules, pre-alerts, tracking, delivery dates, and POD collection.
- Identify and report discrepancies in shipment details.
- Upload accurate PODs in the portal.
- Register jobs in the in-house system with accrued revenue/cost.
- Hand over shipment files to the billing or accounting team for final invoicing and documentation.
Administrative Processes and Customer Care:
- Update additional information in portal comment columns for future reference.
- Inquire with network offices for rates and coordinate various shipment executions.
- Ensure daily operational processes for customer care meet both customer and business needs.
- Maintain timely updates of customer records.
- Resolve issues and complaints from key clients effectively.
