The Sales Manager is responsible to implement and execute all sales activities to maximize revenue opportunities for the Hotel in both the corporate segment in line with sales target. S/He should be able to conduct active market research and intelligence for the hotel to provide feedback on competitors, market trends and identifying new business potentials with focus on building long-term, value-based customer relationships that enable achievement of property sales objectives
Responsibilities:
- Personally manage and actively supervise the management of key accounts. Closely monitor accounts' revenue and business production.
- Proactively seek in-depth knowledge of owned accounts to understand its total revenue impact on the hotel for better negotiation opportunities.
- Manage assigned account base to exceed targets for total revenue
- Develop and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers closely aligned to each business unit
- Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
- Conduct sales-related activities (such as sales calls, site inspections and in-house entertainments)
- Conduct sales blitzes and tele-sales to develop new businesses.
- Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Monitor competitor practices and accounts and diagnostic tools in order to understand competitor trends
- Involve in the day-to-day pricing discussion on key accounts under his/her portfolio in conjunction with the Director of Sales.
- Gain understanding of the property’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns to offer better business solution both prior to, and during the event.
- Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Ensure active management of individual GAPs and personal development plan.
- Other duties as assigned by Director of Sales or the management
Job Requirements:
- Diploma/Degree in Business or Hospitality management or related disciplines
- Minimum 2 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development.
- Strong presentation, commercial and communication skills
- Strong influencer and persuader
- A self-driven personality
- Resourceful and goal oriented
- Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time
- In-depth knowledge of sales principles and techniques
- Proactive approach to developing and maintaining strong relations with clients and stakeholders including customers’ senior management
- Comprehension of Hotel systems and revenue management principles
- Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities
- Flexible work approach, positive and adaptable to changes.
*We regret to inform that only shortlisted candidates will be notified
