Student Services Officer
Purpose
To provide administration support for current students
Responsibilities
- Ensure all students have correct and valid visas to attend DCIS.
- Ensure student records on iSAMS are accurate and up to date.
- Assist with the Student contract process.
- Respond to requests for student information and documents, including but not limited to:
- Student concession card applications
- NS exemption
- Reference forms from other schools
- Proof of attendance
- Process all MOE exemption applications and withdrawals for current students.
- Manage the current student withdrawal process.
- Activate Parent Portal accounts and assist with user access.
- Manage storage of records both on and off-site.
Admin
- Provide admin support when required by Admissions, Marketing, Reception
Personal Development
- Continual development through the identification and implementation of your own Personal Development Plan
Other
- Promote and adhere to the Company Vision and Values:
- Opportunity - For us, opportunities need to be meaningful, about achieving potential and making progress.
- Impact - For us, impact is about making a difference. It needs to be immediate, positive, and lasting.
- Leadership - For us, leadership is about considering the team’s needs as well as your own, setting inspiring examples, being supportive and showing real accountability and responsibility.
- Respect - For us, respect is about listening, being inclusive, showing tolerance and getting the little things right.
- All staff are required to manage effective personal development as part of the Company’s commitment to invest in staff as the key resource in the organisation.
- Everyone must ensure that they meet their statutory responsibilities and Company policies regarding Health and Safety, Equal Opportunities, and other relevant legislation.
- Any other appropriate duties as allocated by the Principal.
- Willingness to undertake appropriate child protection training when required.
- Know and understand the school’s Safeguarding procedures and who to report concerns to.
Qualifications/Training
- Diploma - Essential
- ISAMS knowledge - Desirable
Experience / Knowledge
- Worked in a school environment - Desirable
Skills
- High level of IT competence - Essential
- Use of iSAMS - Desirable
Personal Attributes
- Organised
- Excellent interpersonal skills
- High levels of personal integrity
- Excellent organisational and time-management skills
- Attention to detail
- Ability to work under pressure and remain calm
- Willingness to take on multiple tasks
- Proactive and able to prompt others to ensure deadlines are achieved
- Self-motivated and enthusiastic
- Ability to work independently
- Continually strive for improvement
- Adaptability
Personal Attributes
- High levels of personal integrity.
- Conscientious and able to focus on completing work to a consistently high standard.
- Flexible and positive approach to work.
- Excellent organisational and time-management skills; high attention to detail.
- Ability to work to tight deadlines and able to prompt others to ensure deadlines are achieved.
- Adaptable to working in a fast paced ever changing environment.
- Ability to work under pressure and remain calm.
- Proactive and willingness to take on multiple tasks.
- Self-motivated and enthusiastic.
- Ability to work independently.
- Must be a team player, willing to help and be flexible.
- Continually strive for improvement.
- A commitment to safeguarding and promoting the welfare of all pupils. And the willingness to undertake appropriate child protection training when required
We are ambitious for our students, our people, and our family of schools. We believe that:
- There is no limit to what every person can achieve.
- Creativity and challenge help us get better every day.
- Learning should be personalised.
- Unique global opportunities enhance the learning experience.
The NAE Commitment
At Nord Anglia Education, we work every day to inspire our schools, our students, and our employees to be the best they can be, and we are ambitious for them all to achieve more than they thought possible in their personal, social, and academic endeavours. Within our family of schools, this aspiration is underpinned by a commitment to always act with respect, integrity, openness, courage, and ambition. These qualities are the foundation of how we approach our work and roles within NAE and are shared by everyone in our global family.
Promote and embodies The CORE 7 Leadership Capabilities:
- Accountable – Establishes a high performing culture and accepts accountability for organisational performance.
- Strategic – Leads opportunity and is committed to continuous improvement aligned with the organisational vision and direction.
- Collaborative – Works collaboratively with others to achieve organisational outcomes.
- Entrepreneurial – Creates organisational value for diverse stakeholders and achieves commercial success.
- Enabling – Drives excellence through valuing and developing others
- Agile – Achieves personal and organisational success within a changing, dynamic and complex environment.
- Resilient – Demonstrates personal resilience within a demanding environment of high expectations.
