Statement Of Purpose (Overall Purpose of Job)
To provides administrative support to the department / company.
Major Duties & Responsibilities
(A) Specific :
- Handle and manage customer inquiries including incoming call, email and website as well as informing customers of any unforeseen delays or problems.
- Disseminate information by calls, email, text message and website etc.
- Prepare quotation and tax invoice with accuracy and timeliness (Billing Administration).
- Respond to feedback or complaints from customers and provide after service support when requested.
- Co-ordinate and schedule job appointments with customer after job confirmation.
- Liaise with sub-contractors per job quotation and prepare work order timely and accurately.
- Arrange and prepare daily work schedule for Handyman team.
- Plan and schedule meeting and appointment (internal and external).
- Update and record daily cash / cheque received from customers.
- Prepare weekly sales report for submission to Account Department.
- Handle and verify suppliers and sub-contractors claims.
- Handle Petty Cash claims.
(B) General :
- Handle administrative duties within HomeCare Department.
- Other duties as assigned.
(C) Safety:
- To be aware of Occupational Health and Safety Policy.
- To follow the Company safety procedures, rules and regulations.
- To eliminate or reduce hazard at the work place.
Job Requirements
(A) Education, Qualifications & Special Training :
- "O" Level with credits in English and Mathematics or equivalent.
- Job holder without the above qualification but with relevant experience would be considered.
(B) Knowledge & Skills :
- Service oriented and good interpersonal skills.
- Good working attitude, self-motivated and able to work independently.
- Good communication skills (verbal and written).
- PC literate and knowledge in MS Office.
- Meticulous and a team-player.
(C) Experience :
- Preferably with at least 3 years in clerical work in construction or homecare industry or in related field.
