Description
- Support day-to-day IT operations – production issue resolution.
- Analyze issue raised by users or reported by monitoring system.
- Perform impact analysis and suggest workaround solution.
- Follow-up and follow-thru with vendor on the resolution till issue permanently fixed.
- Understand the job dependencies and recover the job if there is any job failure. Be able to define and implement job automation.
- Support regular simulation of DR scenarios.
Qualifications
- Possess good knowledge on 3 tier-architecture application and able to:
- Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
- Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
- Be able to conduct application capacity planning and perform performance tuning.
- Be able to perform regular application review according to the technology security standard and follow up with necessary action plan to close the non-compliance item.
- Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors
- Technical skillset:OS: Linux, Solaris and AIX
DB: Oracle, MS SQL, Postgre
Program Language: Java, Shell scripting
Middleware: WebLogic, WebSphere, JBOSS
Tools: Control-M
