- At least 3 years experience in Has relevant IT experience within Incident, Problem and Change Management.
- -ITIL Accredited.
- -Experience on delivering within a Service Management environment.
-Understands the Service Management processes and systems.
-Understands and can explain ITIL disciplines. - Shall coordinate Change Management activities across all functions, Sites and other Third-Party Vendors.
- Shall coordinate problem tracking efforts and notification to Authorized Users through the Service Desk and other Third-Party Vendors through the sending of reminders and shall maintain regular communications between all parties and Authorized Users until problem resolution.
- Shall monitor, control, and manage each problem arising from or relating to the Services on a daily basis until it is resolved and shall perform root cause analysis and event correlation for all problems.
- Shall continuously perform trend analyses on the volume and nature of problems in order to identify areas for improvement
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