Job Highlights
- Positive Working Environment
- Fixed Allowances
- AWS + Quarterly Performance Incentive Bonus
- Career Growth
Job Descriptions
- Overseeing and ensuring smooth operation of the Front Office.
- Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
- As a leader, nurture a high-performance culture within the Front Office department.
- Building rapport and strong relations with the Front Office team.
- Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
- Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
- Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
- Identifying and implementing ways on how to improve organisational effectiveness.
- Ensuring maximum utilisation of rooms to boost the revenue for the organisation.
- Assisting and handling serious guest complaints.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Other ad-hoc duties/ projects assigned by management.
Requirements
- Minimum Diploma in Hotel Management.
- Minimum 5 years' experience in Front Office.
- Able to work rotating shifts, weekends and Public Holidays.
- A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
- Able to lead the team and drive results.
- Able to exercise high level of flexibility and adaptability.
- Efficient organization of time and work.
- Excellent numeracy, verbal and written communication skills.
- Works under pressure without negative impact.
- Develops and maintains co-operative working relationships.
