Duties & responsibilities
Client/Stakeholder Management
- Establish/ strengthen credible, strategic, and collaborative relationships with client leaders in each site
- Ensure KPIs targets for each site are met whilst demonstrating a proactive approach to improving scores
- Maintain high collaboration within site teams and client’s cross functional teams
People Management
- Provide leadership to FM teams in the designated site
- Mentor & enable training & development of team members
- Responsible for recruiting, on-boarding, evaluation on staff performance and development plan.
- Promote Initiative/Idea sharing across the sites and create opportunities for wider collaboration in the account and company
Procurement & Vendor Management
- Ensure that all contracts are implemented with excellence at sites and performance managed working closely with site and regional account teams
- Implement sourcing strategies in alignment with client’s procurement policies
- Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
- On time and successful completion of all audits (internal, client, external).
- Adhere to client and JLL’s code of business ethics.
Finance Management
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- Ensure prompt and accurate management of purchase orders in systems
- Ensure that all JLL and client financial deliverables are met
- Cost savings tracking and deliver the required OPEX savings for each site
Health & Safety Management
- Ensure that IFM service are delivered in compliance with sites all JLL, Client and local government requirements
- Foster a ‘safety first’ environment
Site Operations Management
- Recommend continuous quality improvement practices and implement best practice operations
- Conduct site inspections and assessments to ensure all sites procedures and performance measures are always maintained
- Provide and maintain proper trackers for operation and reporting
- Put up communication/ announcement through email or notice
- Initiate, facilitate and monitor on sustainability program in the office
- Lead team to support IQVIA's project and minor move/add/change project
Risk Management
- Assist in the implementation and management of property risk management program
- Support the implementation and monitoring of disaster recovering and business continuity plans
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies
Reports
- Provide necessary facilities reports (include financial, budgeting, operational, incident, etc.)
- Attend facilities meeting and provide update promptly
Performance objectives
Achieve Key Performance Indicators and Service Level Agreement targets for reception and support these targets for the facilities management team
Key skills
- Experience in facilities, property management, hospitality, or related field preferred
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Project Management
- Must present a professional and friendly corporate image to clients
- Ability to interact well within a team
- Ability to learn new systems quickly
- Ability to confidently interact with all levels of the organization from CEO to cleaning contractors
- Self-motivated
Employee specification
- Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
- Ability to effectively deal with stressful situations
- Able to work independently
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener
- Exhibits honesty & trustworthiness
