Position: Survey Experience Officer (Inbound)
Salary: S$2,500
Work duration: up till 31 August 2024 (May extend till 30 September 2024 depending on project requirements)
Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.
Work location: Clarke Quay area (work in office)
Responsibilities:
• Respond to survey enquiries via inbound calls and emails
• Assist the respondents to complete the survey
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
Job Requirements:
• Strong phone and verbal communication skills along with active listening
• Proficient in using computer and Microsoft Office
• Excellent customer service skills - Focus on quality and customer service
• Able to work in high pressure, stressful situations
• Solid time management skills
• Team player
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E
• EA License No. 01C4394
• Reg No: R23117785 (Lok Ding Hann)
