- Process customer orders/enquiries daily by email, fax, or phone call.
- Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
- Coordinate and correspond to customer/sales on the sales order status.
- Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
- Handle export shipments for intercompany and direct overseas customers.
- Prepare the shipping document for Singapore and export shipment.
- Support in investigations of internal / external complains to identify root cause and provide solutions.
- Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.
- Ad-hoc duties assigned by manager.
Requirements:
- At least a Diploma in any discipline with 3 years of relevant experience.
- Logistics knowledge and understanding import/export preferred.
- Handling chemicals documentations and deliveries.
- Able to work in a fast pace environment.
- High level of problem-solving skills; Organized, Quality / Meticulous.
- Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.
- Proficient in SAP.
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Customer Service Agent
Andrea Eunice Tan Min Er (R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599
