About IMCD
IMCD is a global leader in the sales, marketing and distribution of specialty chemicals and ingredients. We offer a range of products and services to a variety of industries, including pharmaceuticals, personal care, coatings, food and nutrition, and more. IMCD operates in more than 50 countries worldwide, with over 4,300 employees working to provide customers with tailored solutions and technical expertise. Our mission is to create value for all stakeholders, including customers, suppliers, employees, and shareholders, by delivering innovative and sustainable solutions that help customers achieve their business goals.
Through our people, their expertise, and the creation of open and lasting partnerships, IMCD is able to provide advice on formulation, production process and application, thus generating unrivalled growth for our partners. Headquartered in Rotterdam, The Netherlands, IMCD had a turnover of EUR 4,6 Billion in 2022
Customer Service Executive
Location: Singapore
Job Description
The main features of this position is to ensure that the needs of customers are satisfied by providing excellence in customer services and procurement within the framework of defined business processes and company procedures. This role reports to the Operations Teams Lead, Singapore.
Objectives
- To ensure the supplier goods availability through maintaining optimized stock levels by managing the sales order process (incl. delivery plan) as well as the purchasing activities.
- Manage good relationships with customers; be proactive to anticipate on any feedback related to the deliveries and stock availability.
- Regularly review and align with company policies.
Working activities and responsibilities:
- Ensure that all key data are entered into the system on time and that teams use full capabilities of ERP- system.
- Regularly review with sales team to manage demand planning, maintain stock availability and optimize stock level.
- Lead the purchasing on the process of supplier procurement to optimize the efficiency, benefits and control of the company.
- Manage customer complaints adequately within well-defined procedures.
- Keep good communication and relationship with customers directly as well as through local teams
- Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing (i.e. weekly meeting with supply chain/logistics, finance accounting, etc.)
- Manage supporting documents completed as per schedule delivery, as well as Invoice delivery to customers.
- Optimize delivery schedule arrangements in conjunction with supply chain/logistics.
- Providing KPI report and analysis to management on regular basis (weekly, monthly).
Minimum Qualifications:
- Minimum of 3 years relevant experience in customer service in the trading/distribution industry
- Customer and service oriented, exceed customer expectations
- Has excellent communication (verbal and written), organizational and numerical skills
- Pleasant personality, can-do attitude
