- Act as front-liner providing excellent customer service to both internal and external parties at all times
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
- Contract/Database administrator
- Performs creation, amendment, service suspension, contract renewals and termination of contracts using in-house system
- Generate and maintain sales report
- Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
- Responsible for compiling and generating reports which are related to customer service surveys.
- Troubleshoot customer issues over the phone.
- Other adhoc duties as assigned by supervisor
- GCE “N” Level, GCE “O” Level and Diploma in any discipline or higher
- Highly developed sense of integrity and commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Has resilient and is able to handle complaints and unpleasant customers
- Has a pleasant, patient and friendly attitude
- Familiarity or experience with Customer Service and Call Center preferred
- Experience in a sales administration job scope will be an added advantage
- Strong decision making and analytical abilities
- Strong detail orientation and communication/listening skills
- Ability to communicate clearly and professionally, both verbally and in writing
- Effectively bilingual in English and another language (Spoken & Written)
- Willingness to work a flexible schedule and occasional overtime when needed
- Possess a strong work ethic and team player mentality
- Computer literate, knowledge in Microsoft applications a must
- Meticulous and Excellent with details
- Service-oriented, pleasant personality and able to work under pressure
