We are seeking a detail-oriented and customer-focused Accounts and Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer accounts, providing exceptional service, and generating accurate invoices for the services and products consumed by our valued customers. This role requires a combination of strong interpersonal skills, financial acumen, and organizational abilities.
The key responsibilities of this role comprises of the following :
1. Customer Account Management:
- Build and maintain positive relationships with customers.
- Address customer inquiries and concerns promptly and professionally.
- Ensure customer satisfaction through effective communication and problem resolution.
2. Invoice Generation:
- Generate accurate and timely invoices for services and products based on customer usage.
- Verify pricing, discounts, and applicable taxes before issuing invoices.
- Collaborate with sales and product teams to ensure accurate billing information.
3. Financial Record Keeping:
- Maintain accurate and up-to-date financial records related to customer accounts.
- Reconcile discrepancies in billing and resolve any issues promptly.
- Work closely with the finance team to ensure compliance with accounting standards.
4. Communication and Collaboration:
- Collaborate with cross-functional teams, including sales, marketing, and customer support, to enhance the overall customer experience.
- Communicate effectively with internal stakeholders to address customer needs and concerns.
5. Customer Service Excellence:
- Provide exceptional customer service by understanding customer requirements and ensuring prompt resolution of issues.
- Proactively identify opportunities to enhance the customer experience.
