About us
Marguerite is awarded by Michelin with one star. Taking root amidst the lush garden surrounds of the Flower Dome, Marguerite by Chef/Owner Michael Wilson embraces the best of the seasons with tasting menus that celebrate craft, provenance and produce through contemporary cuisine. Fine wines, innovative temperance beverages and a personalised level of service that exudes warmth, ease and charm complement a fine dining experience of true exception.
The Roles: A Reservation Manager is responsible for managing all reservations, making sure all enquires are followed up and key into the reservation booking and maintaining relationships with customers and VIP with their confirmation bookings.
Job Description
- Handle general enquiry via phone calls, emails and social media platforms through confirmation of the reservation.
- Greet and welcome guest to our dining restaurant and assigned them to their table arrangement.
- Ensure that all guests are well taken care of and that they all have an outstanding and memorable experience from before they enter and leave the restaurant.
- Manage the day-to-day administrative operations of the reception. Update the managers of reservation forecast and for VIP bookings.
- Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant.
- A keen understanding of offerings within concepts of both restaurants.
- Printing of updated menus and keep check of stationaries.
- Updating menus on website and partner websites.
- Perform other tasks or projects as assigned.
Job Requirement
- Nitec / Higher Nitec in Food & Beverage/ Hotel Management or equivalent with 1 to 3 years of relevant experience as a Fine Dining Reservations Manager in F&B Industry
- Good communication skills and comfortable handling all levels of customers
- Able to work independently and as well in a team.
Benefits
- Basic Salary depend on your overall qualification and relevant experience
- Staff meals will be provided and Staff Discounts entitlement
- Comprehensive Medical & Dental Insurance Coverage
- 5 days work week (Work-Life Balance ) + Good Career Progression
