The Key Accounts Executive holds a role with diverse responsibilities aimed at delivering an excellent and seamless customer service experience for clients. Additionally, the role is responsible for maintaining low receivables for the company. Collaboration with the Business Development Manager is also a key aspect of the role, focusing on ensuring the sustainability and growth of the department.
Client Onboarding
● Obtaining and ensuring KYC documents have been collected for the compliance officer to run checks
● Create a customer file and store all information according to SOP
● Preparing Malca-Amit contract/agreed rates and ensuring both director and client signed copies in file
● Liaising with the relevant department to activate customer code
Operations Related
● Process sales orders from customers to internal stakeholders with clear, accurate and concise instruction
● Track orders and manage shipment schedules to meet customer expectations.
Customer Service
● Manage Customer visits, and tours of MA Facilities
● Address customer inquiries and provide information about products or services.
● Handle customer complaints or issues by liaising with the appropriate departments for resolution.
● Take ownership of all of the client's shipments (import/export/domestic/freight collect/3rd party) within MA Singapore
● Cultivate and maintain strong relationships with key clients, partners, and stakeholders
● Collaborate with internal teams to ensure a seamless client experience and satisfaction.
● Ensure that customer details are updated
Collection Management
● Ensuring COD collection terms enforced for first-time clients
● Ensure all final invoices and dues are collected during account closure / full withdrawal
● Responsible for collection of dues from clients past 60 days
Reporting
● Generating monthly sales reports to have a summary of all client's shipments and revenue under their management
● Monthly sales report of leads/sales pipeline
● Analysis of losses and account closure
● Manage and maintain sales databases, CRM systems, and records of sales performance.
Requirements
● Impressive communication skills – fluent English is a must. Strength in a 2nd language is an added advantage.
● Ability to deliver in time and pressure-sensitive situations.
● An ownership mindset with an eagerness to perform.
