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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Operation Support Engineer
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Operation Support Engineer

Helius Technologies Pte. Ltd.

( For confidential discussion please drop message on whatsapp number- +65 96310776 )


Qualification and Requirement

  • At least 4 years of hands-on experience in software development and maintenance support
  • Possesses an excellent understanding of business requirements and IT strategies
  • General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other
  • systems.
  • Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
  • Possess strong MS platform knowledge and skills.
  • Full project lifecycle experience in designing and implementing large web applications.
  • Good problem solving and analytical skills to resolve technical problems;
  • Good communication skills and a team player to work in a dynamic and high performing environment.
  • ITIL v3/v4 certification and strong service oriented experience / background preferred


  • Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
  • Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
  • Provide on-going maintenance support for production systems/applications and 24/7 stand by support
  • Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
  • Defect fixes and resiliency related improvements
  • Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.


Thanks and Regards,

Ashwani

R. No: R1114530
__________________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

36, Robinson Road, #13-05, City House, Singapore 06887

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