Job Responsibilities
- Perform routine monitoring and resolve basic issues according to Standard Operating Procedures (SOPs)
- Follow through the escalation process as necessary
- Track and manage all incidents to closure within Service Level Agreements (SLAs)
- Provide administrative support to ensure smooth day-to-day operations
- Perform data management and documentation duties to ensure accuracy of records
- Generate and prepare reports
- Source for viable vendors and request for quotations
- Liaise with internal and external stakeholders on projects to ensure timely delivery
- Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
- Design and implement automation solutions
- Support ad-hoc duties and projects as assigned
Requirements
- Candidates must possess at least a Diploma with 1 year working experience or A-levels with 1 year IT related working experience (IT call centers/helpdesk)
- Willingness and capacity to learn new skills and technology
- Excellent verbal and written communication skills
- Meticulous, excellent record keeping and documentation skills
- Good customer service skills
- Positive working attitude
- Some background in IT will be an added advantage
Others
- Kaki Bukit
- 8.30am-5.30pm/9.30am-6.30pm
