- Position: Warehouse/Operation Supervisor (DATA CENTRE-SLA/SLO)
- Location: Benoi
- Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
- Salary (commensurate on experience): Up to $5200+ AWS
- Duration: Permanent
- Industry: Logistic
Main Responsibilities:
- Supervise, monitor, and direct the performance of Data Centre Services (Deployment of racks, trays, hardware, customer requests through ticket management, reverse logistics, supporting parts storage and replenishment)
- Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA) - (multiple sites)
- Develop an operational team strategy to achieve Service Standards & SLA KPI’s.
- Professionally monitor and train team’s performance, provide on the job coaching and evaluate performance, compare results to objectives.
- Recommend or initiate hiring, promotions, transfers or disciplinary actions.
- Conduct regular safety and task specific training both theoretically and practical.
- Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.
- Establish, maintain, and promote exceptional customer service.
- Properly maintain and inspect tools & equipment.
- Schedule Maintenance Services as necessary to maintain the facility’s infrastructure systems in accordance with maintenance programs including, but not limited to, 5S (floor and room organization, supplies, and upkeep).
- Always ensure an appropriate number of personnel on site.
- Oversees daily management of staff and manage the flow of Data Centre day-to-day operations
- Perform all services as efficiently as possible while limiting negative impact to the environment.
- Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.
- Correctly maintain and generate required reports, including trends surrounding the services.
- Correctly interpret and enforce company policies and safety procedures to ensure compliance.
- Manage team capacity & utilization for assigned tasks during normal operations SLA & standards
- Requires traveling to multiple sites if required.
Requirements:
- Minimum 2-3 years of experience in a similar role.
- Preferred Tertiary educational level.
- Must have Team Management experience.
- Must be comfortable working in a physically demanding environment.
- Ability to lift/move (~25 kg / 50 lbs.) equipment as required.
- Knowledge of machines, equipment and maintenance.
- Experience in handling multiple projects and tight timelines.
Email to [email protected]
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***We DO NOT charge our candidates any referral fee nor bind them with any contract.***
Joie Chang
Associate Consulting Director (APAC)
Reg no.: R2090601 | EA No: 13C6684.
