TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering five concepts. Quaich Bar (2 outlets) and Signature Reserve with whisky as the main theme, and The Other Room and The Other Roof which are cocktail bars.
JOB DESCRIPTION:
•Manages reservations through phone and email, ensuring restaurants are confirmed.
•Responding to guest enquiries and requests.
•Communicates guest information to the team (special requests, occasions) to personalise guests' experience.
•Requests guests for their dining feedback and communicate feedback to the managers
•Ensures each guest is warmly welcomed.
•Welcomes guests by name and bring them to the designated seats.
•Ensures each guest gets a fond farewell before they leave.
•Assist in building and maintaining a strong guest profile database.
JOB REQUIREMENTS:
•At least 1 year of working experience in the related field is required for this position.
•Excellent guest relations and service skills.
•Handles guests' requests, concerns and feedback.
•Contributes ideas for operations improvement and guest experience enhancement.
Resourceful in managing ad-hoc requests and resolving challenges.
•Outgoing and friendly.
•Attention to details.
•Able to commit on weekends and Public Holidays.
