Description
- Support critical Retail business initiatives, with new or changing offers to customers.
- Drive planning and execution of offer setup, across various affordability and instalment programs Online.
- Achieve operational excellence in the payment and affordability program areas to ensure a world-class customer experience from shopping to order placement to fulfillment.
- Support the Operations function to identify and track customer- or revenue-impacting payments, financing, compliance and fulfilment issues.
- Be the advocate for the Retail customer and represent the voice of the company.
- Collaborate across cross-functional global teams to review issues, root cause analysis and monitor resolutions.
- Proactively monitor and report on metrics to reduce payment friction.
Key Qualifications
- Bachelors degree or equivalent experience.
- Minimum 4 years project management experience and/or 4+ years of hands-on experience working in technology or a technical customer facing role.
- Experience implementing projects showcasing good influencing, coordination, planning and follow up skills.
- Able to prioritize deliverables, focusing on critical items with a persistent attention to detail.
- Quick learner, including ability to understand complex and technical concepts.
- Ability to work in a fast-paced environment and make decisions quickly under tight deadlines and pressure.
- Proven success in team environments demonstrating shared responsibility and accountability with other team members.
- Experience troubleshooting software or system issues in a customer service environment.
- Experience interacting & supporting customers with Affordability programs is a plus.
