Responsibilities:
- Responsible for individual KPIs
- Stationed at the reception, attending to clients with appointments and filtering of leads
- Screen leads from various platforms and filter out to the right department
- Prepare daily reports to superiors
- General admin duties supporting other departments
- Assist to make appointments, reschedule and to follow up with existing clients promptly
- Liaise closely with internal and external stakeholders
- Maintain a high standard of professionalism and service during all points of contact with internal and external stakeholders
- Any other ad-hoc duties assigned by supervisor or the management.
Requirements:
- Minimum of 1 to 2 years of experience in admin/front desk/sales admin/call admin or similar role
- Fresh graduates from Hospitality or similar industries are welcome to apply
- Proven track record of meeting or exceeding KPIs
- Good working etiquette and organisational skills
- Strong attention to details
- Excellent communication and interpersonal skills
- Self-motivated and a team player with a passion for delivering excellent customer service
- Ability to work in a fast-paced and competitive environment
- Proficiency in using Microsoft Office & Google Tools etc.
- Chinese language fluency required in order to attend to Chinese clients
- Availability to start immediately is preferred
Work Schedule:
- Monday - Friday
- Office hours
