- Position : Customer Service Officer or Coordinator (Call Center)
- Location : Near Tai Seng MRT
- Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
- Salary (commensurate with experience): Up to $3000 + VB
- Duration : Perm
- Industry : Electrical Appliance
Main Responsibilities:
- Provides professional customer support on call enquiries and walk-ins to promote our products
- Schedules services/ repairs for technicians on a daily basis.
- Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
- Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
- Monitors the parts and products under QCR until replacement part is received
- Follow up with QA on any quality related issues during services.
- Safekeeping of Customer Service Department's files and records
- Up keeping of Showroom to ensure tidiness and cosy ambience at all times
- Recommend customer on products range, fees of service charges and company promotion offers.
- Maintained high service standards and achieving set KPI
Requirements:
- Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
- Minimum 1-2 years’ experience in customer service call center preferred
- Able to work in a fast-paced environment with good computer skills
- Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
Email to [email protected]
Do visit www.facebook.com/search.personnel for more job listings.
***We DO NOT charge our candidates any referral fee nor bind them with any contract.***
Joie Chang
Associate Consulting Director (APAC)
Reg no.: R2090601 | EA No: 13C6684
