- Mainly responsible to develop and manage the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.
- Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)
- Monitors, reports and coordinates any troubleshooting of accounts receivables (AR) and accountable to maintain price book in Baan.
- Responsible to manage claims through CMT tool and recover the charges not covered by the quote as NREs, ECO, and miscellaneous requirements
- Participate on continuous improvement projects to increase profitability.
- Coordinates with the CFT the generation of reporting and analytical information for decision-making with the client (materials, quality, testing, etc.)
- Coordinates with the CFT the data collection for quotes or requotes for existing customers and manage the resolution of problems or extraordinary situations with shipments of product, this does not include day-to-day activities
- Coordinates with the CFT and/or escalates to the functional areas, the troubleshooting of on time delivery of products (OTD) and work on the forecast acceptance process and communicates the commit of the operation and impact to the customer. (Material Shortages, Can Do, E&O, capacity, plan shipments, etc.).
- Other relevant task as assigned
Job Requirement
- Bachelor's Degree in related field
- Minimum 5 years of relevant work experience in similiar capacity
- Good understanding on New Product Introduction and Ramp-Up activity
- Execellent analytical and communication skill
- Experience in medical devices industry is advantageous but not compulsory
