Assistant Conference Services Manager

Position Overview

The Assistant Conference Service Manager performs key functions of handling events and customer service, bookings of all types of catering business from various sources of leads and administration. He/She is the point of contact for coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space.

The Role

A. Create Sales Opportunities

1. Manage sales channels to optimize sales
2. Participate in relevant industry events, trade exhibitions and sales trips for networking and lead generation

B. Manage Sales Activities to Achieve Sales

1. Conduct hotel inspections for clients
2. Prepare Banquet Event Order (BEO) accurately and distributed in a timely manner to all departments
3. Handles and responds to escalated guest and/or customer enquiries and requests in a timely manner

C. Manage Client Relationships

1. Collaborate with Banquet Operation Team, EAM of Food & Beverage, Executive Chef to meet guests' and/or customers' requirements in the sales contracts.
2. Develop Banquet Event Order (BEO) for guests' and/or customers' requests that deviate from signed sales contracts.

D. Manage Finance and Report Management

1. Meet or exceed individual and group catering sales target that is set by the management.
2. To ensure that deposit for every event is collected
3. To assist clients to apply for credit facility with the hotel. If credit is not established, ensure that all payment must be collected immediately after the event
4. Track loss business and reasons and update in the Opera S&C

Talent Profile

1. Diploma in Hospitality Management
2. Minimum of 1 years' experience working in the same capacity for an upscale hotel
3. Knowledge in Microsoft Office including words, excel, power point
4. Knowledge in Opera Sales & Catering
5. Basic knowledge of AV equipment
6. Knowledge of food and beverage menus, food preparation and presentation