- A service technician, or skilled service worker, is responsible for providing technical repair and service work either in a facility or in the field. These professionals may install and service a wide range of hardware depending on the technician’s specific industry. Service technicians may work on vehicles, heavy machinery and home appliances or in many other areas where complex hardware needs to be maintained or fixed. Their responsibilities include diagnostic review, repair and replacement of parts as well as the replacement and installation of equipment.
- Installing new hardware and complex products while ensuring that they work correctly and safely
- Educating the hardware users about the correct use and upkeep of their products
- Repairing broken-down or damaged equipment either in the field or at a diagnostic and repair center
- Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed
- Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices
- Handling customer relations in a professional and friendly manner
- Explaining complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience
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