Responsibilities:
- Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
- Manage and oversee ServiceNow platform configuration, customization, and integration with other systems.
- Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
- Provide technical leadership and mentorship to the ServiceNow development team.
- Ensure the stability, performance, and security of the ServiceNow platform.
- Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
- Develop and maintain technical documentation, including system architecture, design, and procedures.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven hands-on experience with ServiceNow platform implementation and administration.
- Strong programming skills, particularly in Java, JavaScript, or similar languages.
- Good knowledge of ITIL, Risk and Compliance, Project Management related processes.
- Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), Strategic Portfolio Management, Integrated Risk Management, Workplace management, Now mobile, etc.
- Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.
- Demonstrated leadership and managerial experience with a minimum of 5 years in a supervisory capacity.
- Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
- ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.
Licence No:12C6060
