The food and beverage service supervisor directs and schedules kitchen, bar staff and food and beverage servers. During peak hours they may assist in seating or serving customers and ensure the cleanliness and general look of the dining room.
Food and beverage serving and related workers perform a variety of customer service, food preparation, and cleaning duties in restaurants, cafeterias, and other eating and drinking establishments.
Duties
Food and beverage serving and related workers typically do the following:
- Greet customers and answer their questions about menu items and specials
- Take food or drink orders from customers
- Relay customers’ orders to other kitchen staff
- Prepare food and drink orders, such as sandwiches, salads, and coffee
- Accept payments and balance receipts
- Serve food and drinks to customers at a counter, at a stand, or in a hotel room
- Clean assigned work areas, dining tables, or serving counters
- Replenish and stock service stations, cabinets, and tables
- Set tables or prepare food trays for new customers
Food and beverage serving and related workers are the front line of customer service in restaurants, cafeterias, and other food service establishments. Depending on the establishment, they take customers’ food and drink orders and serve food and beverages.
Most work as part of a team, helping coworkers to improve workflow and customer service. The job titles of food and beverage serving and related workers vary with where they work and what they do.
