Role Overview:
- Monitor the payments engine and collaborate with internal and external stakeholders to address payment-related issues in a systematic and timely manner.
- Assist in building and maintaining a central updated documentation repository of all payment processes and best practices.
- Perform user acceptance testing, etc to ensure the successful system deployment and/or payment partner onboarding.
- Involve in project related initiatives pertaining to Payment Operations and partner onboarding related initiatives to drive innovation and constantly improve the user experience.
- Drive improvements to our product and work processes to become more efficient.
- Own and maintain data dashboards that provide insights and metrics for the team.
- Collaborate with other data analysts and cross-functional teams to ensure data quality, consistency, and accuracy.
- Identify and implement opportunities for data-driven improvements and innovations.
Job Requirements:
- Minimum 2-3 years of operations experience, ideally at a startup company, payment processor, financial institution/bank or fintech payments/ high-growth tech company.
- Ability to prioritize critical work and manage expectations, deal with interruptions, and meet deadlines in a fast paced and growth orientated environment.
- Familiar with card payment processing, previous experience working on direct integrations with card acquiring is preferred.
- Ability to understand how the business operates and the upstream and downstream activities that impact.
- Passion for utilising data to drive informed decision-making and improve processes.
- Experience with data visualization tools such as Tableau, Power BI, or similar platforms to create effective data visualizations is helpful but not necessary.
- Bachelor's Degree or higher in a quantitative discipline such as Math/Statistics/Computer or any equivalent industry experience.
- Strong work ethic, good judgment, initiative and attention to detail.
- Strong research, critical thinking, problem-solving skills and analytical skills.
- Oral & written language proficiency in both English and Chinese
- Able to work and contribute independently
