Job Description
- Developing, executing, and ensuring company SOPs are followed throughout assigned sites to achieve and maintain the highest possible level of operation excellence.
- Building open and trusting relationship with clients to achieve long term partnership and contractual renewal by Monitoring the day-to-day cleaning operations & ensuring the services delivered as per agreed contractual terms.
- Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job sites and surpass the client’s expectations
- Oversee effective OJT training on equipment and skills surrounding latest implementations (robotics and health policies) to maintain high standards of works
- Managing overall staff motivation, discipline, development, and performance according to the organisational, human resource and government manpower policies
- Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness
- Planning of manpower deployment at various sites to meet the contractual requirement of clients
- Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface
- Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review
- Ensuring that all related Workplace Safety & Health requirements are met
- Preparing of Operations Monthly Report and submitting to Boss.
- Maintain visibility of service performance achieved for defined customers and ensure appropriate operational resources are applied to performance analysis, reporting and improvement.
- Doing Appraisals for the staff working under and suggesting recruitments/ promotions
- Oversee effective OJT training on equipment and skills surrounding latest implementations.
Minimum Requirements / Skills:
- 3-5 years of experience in related field
- Oral and written communication skills
- Proven leadership, communication, negotiation, presentation, and organizational skills.
- Excellent knowledge in using office software and management tools
- Strong English communication skills
- Problem solving skills.
- Leadership and motivational skills to rally people towards goals achievement
- Able to work well with the organisation and able to interact with all levels
- Effective communication and interpersonal skills, bilingual in both English and a second language
- Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy-in
Education:
Bachelor’s degree in related field from a reputable University
