Job Description: -
Counter (Primary Responsibility)
- Attend to walk-in customers, be it
- General Enquiries
- Repairs (First-Level Check)
- Products(s) Viewing & Introduction
- Showroom Sales
- Shell Escape Redemption
- Receiving inbound and making outbound calls
- Showroom maintenance (house-cleaning etc.)
- Administrative works (paper works etc.) related to counter and showroom
- Follow-up on customers’ & dealers’ repair sets
- Assist Call Centre when called upon
- Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled
Call Centre (Secondary Responsibility)
- Receiving inbound and making outbound calls
- Administrative works (paper works etc.)
- Assist to handle enquires from our Business WhatsApp
- Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled
Requirement: -
- A ‘ready to serve’ mentality and a ‘willingness to serve’ heart
- 5 days’ work week (require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home
- Preferably two years of working experience in similar field
- Able to communicate / written with English and Mandarin in order to assist Mandarin speaking clients on their queries and concerns
- Self-motivated, team player and able to work independently with minimum supervision
* The office will be relocated to Genting Road in April'24.
