Job Responsibilities:
- Handle catering sales inquiries through telephone and online channels.
- Maintain up-to-date records of daily sales revenue.
- Assist customers, both online and offline, in menu selection, proposal inquiries, and other food and beverage-related questions.
- Process order transfers, cancellations, and returns within the ordering system.
- Ensure efficient order management across various platforms to facilitate timely deliveries and returns.
- Collaborate with the Central Kitchen to process orders for stores and both online and offline customers.
- Report and escalate issues to relevant internal and external stakeholders for troubleshooting.
- Provide support for service recovery and furnish necessary information regarding orders.
- Report and analyze Catering Key Performance Indicators (KPIs) such as sales, conversion rates, and traffic for all sites.
Personality, Competencies, and Skills:
- Practical experience in managing eCommerce catering ordering systems.
- Ability to multitask and thrive in a fast-paced environment.
- Strong interpersonal and communication skills.
- Exceptional attention to detail and critical thinking, coupled with effective problem-solving skills.
- A team player capable of working independently with minimal supervision.
- Proficiency in Microsoft Office tools such as Outlook, Excel, and Word.
Experience and Qualifications:
- Minimum of 2 years of working experience in a relevant industry.
- Diploma or degree in any field of study.
Interested candidates can Whatapps +65 90850773
EA License 22C1383
EA Personnel R22110043