Confirm all shipment information with origin to initiate shipment
Receive and validate customers order including shipping documents, SLI, EIN, credit application
Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
Verify shipment status, review pre-alert and verify shipment handling instructions to operations
Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
Communicate and resolve problems that arise in the movement of product
Communicate exceptions and shipment status with Customer
