Responsibilities
• Supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems.
• Leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets.
• Identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes.
• Anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements.
• Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
Assist with infrastructure planning and design
• Assist with the planning and design of infrastructure systems
• Assist with the documentation of infrastructure design and planning activities and decisions
Support infrastructure operations
• Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
• Align infrastructure operations with agreed service agreement standards
Maintain infrastructure
• Perform activities related to ongoing maintenance of infrastructure
• Assist with the implementation of agreed infrastructure changes and maintenance routines
Optimise infrastructure performance
• Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
• Participate in infrastructure development activities
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with piloting of new tools, technologies, and/or processes
Resolve incidents
• Perform problem/issue identification and resolution
• Assist with simulation of user problems to resolve operating difficulties
• Follow up with users to ensure problem has been resolved
• Recommend system modifications to reduce user problems
Requirements
• Degree in Computer Science, Engineering or equivalent
• CCNP/ITIL certification required, CCIE preferred.
• Experience in design, implementing, managing and supporting a sizeable and complex network infrastructure and operation in a large organisation with off-site, subsidiaries/business unit.
• Strong knowledge in Enterprise IT infrastructure covering Routing, Switching, Data Centre Nexus, Cisco ACI, Load Balancers and Security Devices.
• Strong vendor, service level and project management skill.
• Strong people management and interpersonal skills, showing leadership with a positive working attitude.
Licence No: 12C6060
