Location: Near Taiseng MRT
Job Responsibilities:
1. Customer Inquiries:
• Respond promptly to customer inquiries via various channels, including email, chat, and social media.
• Provide accurate and helpful information regarding products, orders, and general inquiries.
2. Order Assistance:
• Assist customers in placing orders, modifying orders, and processing returns or exchanges.
• Collaborate with the operations team to track and monitor order statuses and deliveries.
3. Problem Resolution:
• Investigate and resolve customer issues and complaints in a timely and effective manner.
• Work closely with other departments to ensure comprehensive issue resolution.
4. Product Knowledge:
• Develop a strong understanding of Chello's product offerings to provide detailed information and product recommendations.
• Stay updated on new product launches, features, and promotions.
5. Communication:
• Maintain clear and professional communication with customers to ensure a positive and seamless customer experience.
• Communicate proactively regarding any potential delays or issues with orders.
6. Customer Feedback:
• Gather and document customer feedback to identify trends and areas for improvement.
• Provide insights to the management team for enhancing the overall customer experience.
7. Administrative Tasks:
• Perform administrative tasks related to customer service, including order processing, data entry, and documentation.
8. Collaboration:
• Collaborate with the operations team to address customer-related challenges and streamline processes.
• Work closely with other departments to ensure a cohesive and customer-centric approach.
Job Requirements:
• Strong interpersonal and communication skills.
• Customer-focused with a passion for delivering excellent service.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Proficient in using customer service software and platforms.
• Good spoken and written English.
• Previous customer service experience in the e-commerce or fashion industry is a plus.
If you are passionate about fashion and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at [email protected]
