Responsibilities:
- Oversee forecast, pipeline, and baseline accuracy for revenue types across regions for MNC accounts.
- Lead weekly and regular customer conference calls and business reviews focusing on operational performance.
- Manage issue resolution with third-party vendors and serve as the escalation point for major customer issues.
- Coordinate multiple customer accounts at regional and global levels, ensuring operational excellence and customer satisfaction.
- Drive functional issue resolution and strategic initiatives from a management perspective.
- Act as a key member of the Regional Program Management Team, fostering cross-functional partnerships.
- Ensure customer KPIs and Service Level Agreements (SLAs) are consistently met and drive regular improvement initiatives.
- Maintain and update regional SOPs and encourage best practices across teams.
- Lead and participate in customer-related activities across various functional areas, including sales, customer service, billing, and operations.
- Play a vital role in sourcing vendors and advising on cost reduction strategies while meeting customer requirements.
Requirements:
- Minimum Degree in Business, Logistics, Supply Chain, Information Technology, or a related field.
- Minimum of 3-5 years' experience in a similar role within the logistics or related industry.
- Proven background in Customer Relationship Management or operational roles.
- Strong decision-making capabilities and effective planning skills.
- Excellent customer relationship management and performance management skills.
- Excellent communication, interpersonal skills, and a strong team player approach
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to xinyuan.tan(at)cvistahr.com
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!
R22103985 | EA License 16C7883
