- Manage hardcore accounts to meet the performance targets in terms of amount recovered and prevention accounts from trigging to non-performing loan and written-off;
- Contact customers to negotiate repayment and drive service standards;
- Provide for appropriate remedial actions including of reviewing the accounts with appropriate and effective legal actions for recovery of debts and minimize the losses;
- Negotiate with debtors for acceptable repayment plans and composite payments;
- Resolve customer issues or complaints within stipulated timeframe;
- Work and collaborate with team to achieve team’s goals and performance targets.\n Requirements \n- At least 3-5 years High Volume Retail Collections experience;
- Knowledge of Collections and legal procedures and litigation process;
- Meticulous, strong attention to detail, goal & result-oriented;
- Prompt in follow-up;
- Good written and verbal communication skill;
- A good team player.
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