Job Summary:
Provide quality systems, regulatory and technical product support for internal and external customer requests. Ensure Kalsec products comply with all of the government regulations and laws and religious dietary laws pertaining to the manufacture of food ingredients in Asia. Work with federal, state, and local regulatory agencies and personnel on specific issues affecting food ingredients. Advise Kalsec on the regulatory trends and patterns that could affect operations.
Essential Job Functions:
- Fulfill customer quality, regulatory and technical requests, assuring timely completion from internal and external customers and file responses if needed. Manage the reporting of product information using standard templates to fulfill customer inquiries.
- Monitor, understand and summarize regulatory changes pertaining to foods and food ingredient use in Asia. Share summaries with other Kalsec regulatory functions.
- Research and develop company statements in response to regulatory and quality requirements from customers and in response to industry events. Compare proposed company statements against other records and standards, verifying for consistencies and accuracy.
- Collect and use data on departmental performance to make recommendations for continuous process improvement.
- Accurately maintain product information databases to help guide the development of products. Research and review information about ingredients used in finished products and raw materials and entering data into databases.
- Manage process of Kosher and Halal certification.
Education/Experience/Skills:
Required:
- Demonstrated ability working in teams to manage quick turnaround times in high volume, high variety, open office environment while meeting aggressive deadlines
- Strong organizational and computer skills.
- Strong interpersonal skills. Demonstrated ability to work in a professional manner with customers and co-workers by telephone, e-mail and in person and ability to work cross functionally with other departments to complete requests.
- Excellent written and verbal communication skills.
- Must be detailed and accurate with strong demonstrated proof reading and reference checking skills
- Experience with research and investigation of quality and regulatory questions and concerns and preparing professional and potentially legally binding written responsesMinimum of 3 - 5 years experience in directly related position
Desired:
- Prior customer service experience with food ingredients, pharma and/or FMCG food companies.
- Technical experience and quantitative skills related to risk assessment a plus
- Experience with ERP/MRP systems.
