Qualification and Requirements
Strong technical background, self-driven and emphasizing job excellence. Good problem solving skills and interpersonal skill. Provide technical and product training to customers
- Diploma /Technical Certificates in Engineering or equivalent
- Min. 5 years relevant experience in servicing of equipment (electrical/electronics/mechanical)
- Good written, verbal, and presentation skills in English.
- Knowledge in Microsoft Office basic applications, including Word, Excel, Power-point.
- Demonstrate good skills and ability in technical troubleshooting
- Able to handle Chinese and dialect speaking customers
- Possess Class 3 driving license
Key Responsibilities
- Manage after-sales and service activities.
- Responsible for Equipment installations pre-commissioning checks and commissioning on sites.
- Coordinating field work involving troubleshooting, reporting and resolution of any emergent warranty issues.
- Responsible and manage warranty claims and matters and liaising with HQ on any warranty claims and reports.
- Technical back-up to field service staff to ensure technical queries are attended and settled prompt.
- Ensure completion of service task and submission report/expenses.
- Prepare quotation for service and spare parts enquiries.
- Customer relationship management
- Identifying training needs for service engineers/agent. Provide training for customers and staff.
- Contributes to team effort by accomplishing related results as needed.
