Job Description
The Operations Executive works closely with the F&B Manager/Director to perform office administrative functions and operation service tasks for all F&B Department and ensures that all SOP standards are met.
- To monitor restaurants and banquet operations stocks and/or inventory such as menus, tent cards etc, and ensure they are in good condition for the F&B operations team and guests to use.
- Transmits any orders or decisions taken by the F&B Manager promptly to team members as per instructions such as executing all in-house and third-party outlets’ promotions or corporate initiatives.
- Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
- Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
- Take care of F&B services and provide relevant correspondence to guest queries
- Be familiar with Food and Beverage Operation functionality and another related task
- Performs related duties and projects as assigned by the F&B Manager
- Participate and assist F&B Manager in all meetings relevant to the department
- To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, and renewals.
- To monitor and take corrective action to reduce waste, misuse, and breakage
- Work with procurement for Restaurants and Banquet Operations on all operations related item
- And other duties as assigned by the Management Team
- Monthly outlet Win/Lose account analysis
- Support in reporting and dashboard building. Provide accurate and timely reporting to Sales Management/Team.
- Providing support to Sales Team on queries and requests.
- Deployment of marketing campaign assets, including but not limited to emailers, website updates, collateral management, etc.
Job Requirement
- Excellent interpersonal and communication skills & ability to work in a team and under pressure
- At least 2-3 years of experience in F&B Operations will be an added advantage
- WSQ Follow Food & Beverage Safety and Hygiene Policies
- Other existing and/or new Workforce Skills Qualifications (WSQ)
- Willing to perform shift duties (including weekends and public holidays) whenever there is key events
