Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.
Responsibilities:
City Ledger:
- Process all Credit Applications, ensuring that the clients are notified promptly and professionally.
- Accountable for the accurate processing of all AR accounts.
- Ensure that all Trade Debtor’s invoices are accurate; all services invoiced supported by a valid guarantee of payment and the room rates correct.
- Responsible for the mailing (or emailing) of the invoices to all debtors.
- Answer debtors’ inquiries promptly and effectively.
- Process and posting of all payments (electronic payment and cheque) received accurately and on a daily basis.
- Complete a daily summary of all adjustments related to the City Ledger; ensure that it is distributed as necessary and reconciled with a PMS generated report at end of shift.
- Communicate promptly with the Cluster Credit Manager on any discrepancies in billing payments and other potential problems.
- Raising of invoices, debit and credit notes when required
- Posting of Month End Reclassifications and posting of miscellaneous charges timely and accurately to facilitate the month-end closing processes.
- Process all travel agent commission payments on a weekly basis.
Credit cards:
- Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
- Calculate and accurately post commissions.
- Processing of credit card charges for Deposit and payments accurately.
- Promptly investigate and address all credit card disputes and charge backs.
- Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management for refunds.
Key Job Requirements
- Diploma in Tourism / Hospitality Management
- Minimum of 2 year of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.
You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.
Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.
