We are an established leading paediatric therapy centre for children located in Orchard Road. We provide early intervention for children with special needs and children with developmental delays.
At Dynamics, we are focused on providing the best service for our customers. We are looking for people who care deeply about our customers. You are positive, motivated and want to work in a fast-paced energetic team.
Job Responsibilities
- Ensure smooth management and operation aspects of all the Centres.
- Manage a team of customer service executives/ office cleaners.
- Manage staff performance.
- Perform front line duties as required.
- Training of CREs service excellence or any admin training.
- Ensure prompt response to enquiries / or resolution to customer complaints (via phone / email / SMS / WhatsApp’s)
- Proactively build, maintain, and enhance relationships with clients and parents.
- Handle & resolve requests / grievances and complaints.
- Ensure standards and procedures are followed and maintained.
- Liaise with third party vendor on related matters.
- Participate in audit matters as required by government agencies.
- Perform supporting duties as assigned by management.
The ideal candidate would be:
- Degree holders in any discipline.
- 5 days week - Able to work from Tuesday to Friday 9am to 7pm. Saturday 9am to 6pm.
- Relevant experience in managing a team and/or customer service environment.
- Proficiency in MS Office and strong office administration skills.
- A fast leaner with a can-do attitude who can make independent judgement in challenging situations.
- A good team player with excellent verbal and written communications skills.
- Excellent organizational, interpersonal and conflict resolution skills.
- Strong analytical and problem-solving skills.
Interested parties, please send your RESUME to [email protected] with current & expected salary & date availability.
We regret only shortlisted applicants will be notified.
