About Us:
ITEZsg is all about redefining excellence in subscription services. We're the go-to platform in Singapore, dedicated to giving you a subscription experience that's tailor-made just for you.
At ITEZsg, it's not just about subscriptions; it's about blending it seamlessly into your lifestyle. Our mission? To bring you carefully curated subscriptions and top-notch customer support, making your journey with us a breeze.
We're the trailblazers of the subscription world, always introducing you to the latest and most exciting subscription options. We love pushing boundaries and finding new ways for you to enjoy subscriptions.
Our success story is all about our amazing team. We believe in a collaborative and creative environment that values diversity and growth. Come join us on this exciting adventure as we lead the subscription revolution in Singapore. Get ready to experience the future of subscriptions with ITEZsg and unlock a world of possibilities!
Who Should Apply:
We're on the lookout for enthusiastic individuals – entry level candidates, candidates still schooling and seeking part-time gigs, homemakers, and even those with call center experience. If you're passionate about creating exceptional customer experiences and enjoy a dynamic, innovative atmosphere, you're exactly who we're looking for. This part-time position is a fantastic opportunity to gain practical work experience, refine your communication skills, and be a vital part of our team.
Job Overview:
We are seeking a skilled and detail-oriented Administrative Executive to join our team and ensure the accurate and efficient management of our data systems. Additionally, you'll assist in customer service tasks, including customer follow-ups, coordinating with partners for delivery, installation, and billing.
Key Responsibilities:
- Input and manage the data into the company’s database and accounting system and ensure its accuracy, integrity and consistency.
- Assist in organizing and managing customer records, preparing reports, and coordinating with internal teams to streamline processes.
- Provide administrative support to ensure smooth operations and contribute to enhancing overall team productivity.
- Collaborate with our partners to coordinate delivery schedules and installation services, ensuring a smooth and timely process for our customers.
- Assist the customer service and sales team in responding to customer queries promptly and professionally through various social media channels, ensuring excellent customer service and satisfaction.
- Engage in friendly inbound and outbound calls to address customer inquiries and provide necessary information and assistance. Exceptional communication skills and great phone etiquettes are a must!
- Maintain effective communication with partners to facilitate efficient order processing and resolution of any issues.
- Keep an eye on customer interactions to identify trends and areas for improvement in service delivery.
Qualifications:
- Diploma in Business Administration, Communications, or a related field.
- Proven experience as an administrative assistant or in a similar role.
- Strong verbal and written communication skills, with proficiency in using messaging platforms (Meta messenger and its other platforms) for customer interactions. Exceptional communication skills and friendly phone etiquettes are essential.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word) and Google Drive.
- Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.
- Detail-oriented with a focus on accuracy in database management and administrative tasks.
