JOB SCOPE
The Hotel Duty Manager will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.
JOB RESPONSIBILITIES
- Supervise Guest Service Agent, Communications Officers, Cashiers and Bellman to ensue smooth running of Front Desk.
- Provide excellent guest services to all guests making their enquiries at the Front Office counters.
- Escort VIP guests to their rooms and show them the amenities within the rooms.
- Ensure that the availiability of rooms are closely monitored to make the needs of the operations.
- Assists all guests in their check in and check out registration and make them feel comfortable at all times.
- Provide customer service guidance and training to all newly joined Front Desk Officer during their initial working period.
- Provide concierge services to the guests during their stay with the Hotel.
JOB REQUIREMENTS
- Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
- Possess at least 2 years of experience in the same capacity in the Hotel industry.
- Excellent customer service skills in handling large group check in and check out services.
OTHER INFORMATION
- Yearly increment
- Annual Wage Supplement
- Incentives such as 2nd Tier Payment, Long Service Award and Extra Mile Award etc
- Outpatient medical benefits
- Dental benefits
ABOUT US
Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.
