Your Roles and Responsibilities:
- Participate in implementation of various software services
- Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
- Help track milestones and proactively drive any activities that may jeopardize orders from completing on time
- Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
- Document service requests, escalate as needed, and provide timely and accurate updates
- Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers
- Expedite and escalate issues when necessary to ensure timely delivery of services
- Help prioritize projects, manage and direct activities to deliver connectivity within project schedule
- Communicate and collaborate with internal customers, stakeholders and network carriers
- Assist with metrics development and operational reporting/reviews
- Support planned systems maintenance activity while minimizing impact to services
- Read and comprehend vendor specific requirements
Required Qualifications/Skills:
- Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Builds stable working relationships internally
- Follows standard practice and procedures when analyzing situations or data
- Knowledge of cable throughput and transit distances
- Understanding of telecommunications industry in a switched network provisioning environment
- Understand basic telecommunications practices, terminologies, and interfaces
- Familiarity with DS1, DS3, and DS0’s circuits
- Knowledge of Access Server Request (ASR) to local carriers
- Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services
Preferred Qualifications:
- Network Certification
- Various coding experience
