Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
We have an exciting opportunity for a Talent Acquisition Manager to join our Corporate People & Culture department (P&C). The Talent Acquisition Manager is responsible for contributing to the development and leading the local Talent Acquisition Strategy for Four Seasons APAC Corporate Office. This involves strong partnership with the global Talent Acquisition Centre of Excellence in addition to partnering with Corporate P&C Managers and Hotels to actively lead Executive Recruitment, enable Talent Acquisition effectiveness, and support Talent Acquisition governance.
This is an individual contributor role that works in a Hybrid working style, which will require 3 days per week in the Four Seasons Corporate Office located at Tourism Court, 1 Orchard Spring Lane #04-01, Singapore 247729, #LI-Hybrid.
Key Responsibilities
Executive Recruitment
Enable an exceptional candidate experience through full-cycle recruitment support and hiring manager enablement connecting top talent with Four Seasons:
· Executive Search, and recruitment support of APAC Planning Committee (source-interview).
· Build and manage regional talent pipeline.
· Support APAC Corporate Office recruitment.
Regional Talent Acquisition Leadership
Partner with Global Talent Acquisition and APAC Regional Leadership to lead regional Talent Acquisition Strategy:
· Act as the local subject matter expect for Talent Acquisition to enable best practices.
· Build and lead Regional TA Community.
· Lead TA Regional communications.
· Provide recruitment strategy planning, support, and training for new hotel openings, and new talent acquisition hires.
· Manage Talent Acquisition executive reporting activities and provides meaningful dashboard reporting and insights to leadership.
· Advance diverse attraction and recruitment strategies and partnerships to support Four Seasons Diversity, Inclusion, and Belonging (DIB) journey.
· Recommend, and manage local third party vendors, headhunters, search firm, agency partners and job board partners and contracts.
· Manage area international recruitment strategy and partnerships.
Campus Relations & Early in Career Programs
Execute a competitive campus recruiting strategy that ensures Four Seasons continues to attract and hire the best early in career talent:
· Operate as the central contact for APAC post-secondary institutions, and programs. Represent Four Seasons at partnership events.
· Manage regional campus recruitment budget, logistics, and events.
· Establish, expand, and nurture diverse partnerships, and develop talent pipeline.
· Manage the full cycle recruitment strategy and process for Four Seasons early talent pipeline (MIT, Internship, and Corporate EIC programming).
· Oversee the EIC program experience, talent review, and post program placement management.
Employer Brand and Recruitment Marketing
Sustain a vibrant employer brand presence that engages and motivates the best talent in the marketplace to join Four Seasons:
· Manage APAC employer brand channels.
· Support APAC property employer brand presence, recruitment marketing, and paid and owned media channels, and area campaigns.
· Educate, inform and drive employee brand ambassadorship, to ensure a fulsome authentic representation of Four Seasons as a company, and as individual locations.
Talent Acquisition Technology
Support the APAC region in training and managing of Talent Acquisition technology:
· Subject matter expert, and training specialist for applicant tracking system (Workday,) candidate relationship management system (Phenom People,) LinkedIn Recruiter, and Microsoft Bookings.
· Manage and audit property usage for effectiveness, efficiency, and compliance.
· Track, and report data relevant metrics and KPIs.
Education and Experience
· Bachelor's Degree; in Business, Hospitality, or Human Resources preferred.
· 5+ years of experience in talent acquisition; preference for experience in luxury service industry; and/or hospitality.
· Regional, Corporate, or ‘above- property’ experience.
· Senior Leadership executive search and recruitment experience.
· Experience with Four Seasons TA Technology: Workday, Phenom People, MS Bookings, and LinkedIn an asset.
Travel: 10% - 20%.
Key Behaviour Competencies
· Strong interpersonal skills: develops strong relationships across all functions and management levels, generating continuous collaboration, iteration, and input from others.
· Highly Strategic: easily navigates between the development long-term strategy and short-term tactical needs required to deliver strategic goals.
· Analytical: employs both quantitative and qualitative insights to identify needs and recommend solutions in a complex landscape with competing demands.
· Talent acquisition expert: has a foundational background and skill level in TA strategy and has proven regional or enterprise success in the talent acquisition discipline; including employer brand and recruitment marketing, attraction, candidate management, partnership strategies, campus relations, and talent acquisition technology.
· Excellent Project Manager: Expertise in implementing life cycle projects across complex stakeholders (analysis, planning, design, development, ROI measurement).
· Proactive self-starter: delivers results while managing multiple priorities with lean resources in a dynamic and ever-changing environment; resilient and can operate autonomously.
· Excellent communicator: Highly skilled in all modes of communication, engaging facilitation practices and skills.
· Customer Service Excellence: anticipates stakeholder needs, and partners with high response and high engagement.
