Job Scope:
The main duties of a travel consultant are to service corporate customers by organizing their travels, including but not limited to planning travel itineraries and booking of flights, rail & car rental, hotel accommodation, travel insurance and visa & health advisory.
Job Requirements:
- Excellent geographical knowledge of countries and major cities.
- Working knowledge of GDS Sabre system.
- To preform flight reservation, Ad-hoc/group booking and ticketing.
- Handle business travel requests, including air, hotel, car and rail enquiries via phone and email professionally.
- Understand clients’ travel requirements and propose suitable itineraries at competitive prices.
- To provide information on visa requirements and assist with applications in a timely manner.
- Ensure all travel documentation, including quotations, ticket issuance and billings are processed accurately.
- To maintain and update corporate client’s profile in the system.
- Carry out regular sales call to handle and manage existing customers’ accounts.
- To build and sustain excellent working relationships with clients through outstanding customer service and support.
- To be accessible to customers' enquiries 24/7 on a weekly rotational basis
- After-sales tasks on schedule change, rebook, reroute, re-issue & refund.
- Flight inventory monitor and control including advance booking checks, ticketing deadline checks & dummy booking screening.
- Respond to travel agents', travellers' and FFP members’ inquiries on respective GSA products, rules & policies.
- To support and ensure smooth SOPs and operations set by airlines.
- Any other ad-hoc tasks that may be assigned by the Company from time to time.
Qualifications:
-Minimum GCE “N/O” Level or equivalent
-Atleast 1-2 years’ experience in handling travel arrangements for corporate accounts.
-IATA/UFTAA Foundation EBT Course (Diploma)
