x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Client Care Support Officers (Portugese/ French/ Japanese/ Korean Speaking) (ID: 598844)
 banner picture 1  banner picture 2  banner picture 3

Client Care Support Officers (Portugese/ French/ Japanese/ Korean Speaking) (ID: 598844)

Persolkelly Singapore Pte. Ltd.

Persolkelly Singapore Pte. Ltd. company logo

Responsibilities

  • Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
  • Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.
  • Evaluate the nature of each call and determine the appropriate action to complete the request.
  • Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
  • Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
  • Provide status update on Emergency Card and Cash requests when customer calls to follow up.
  • Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
  • One Stop Fulfillment of Emergency service with customer and their banks.
  • Document cases to show action taken.


Requirements

  • Open experience as long as keen to support and liaise with customers or clients


We apologize that only shortlisted candidates will be contacted. Thank you


By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.


PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

✱   This job post has expired   ✱

Sharing is Caring

Know others who would be interested in this job?