The Opportunity
- Opportunity to work for one of the leading financial service providers and top banks
- Great exposure
- 34 weeks contract, potentially renewable and convertable
Responsibilities
- Review account closure documents & process requests from customers, branches, Business Units
- Review offboarding request from Business Units and ensure that monitoring and follow ups to ensure that all products are closed in Products and Services system
- Review account name change documents & process requests from customers
- Verify customer’s signatures via bank records to ensure legitimate of letter closure / account name change instructions
- Prepare rejection letter for incomplete documentations or unclear closure / account name change instructions
- Support Business Units for maintenance instructions
- Process CDD review cases to ensure that the Directors and management are accurately screened, and all the supporting documents are provided in accordance to the latest CDD guidelines as well as FATCA CRS reporting requirements
- Attending to email & phone enquires from BUs, GTS, COO and operation teams
- Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark
- Ensure SOPs and PRMs are updated
Requirement
- Min. 2 year of Operations experience in financial institutions would be an added advantage
- Proficient in Microsoft Excel
- Ability to multi-tasking and manage different activities
- Good team player
Next Steps
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to [email protected]
Cecilia Sim Xin Yang
Personnel Registration No. R22105099
EA Licence No.91C2918
