Job Description
- Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
- Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
- Be empathetic to customers’ issues and seek to resolve them in a timely manner.
- Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
- Able to work independently in a fast-paced environment with minimum supervision.
- Sensitivity toward details and deadlines.
- Analytical and process-oriented.
- Ability to work as part of a team.
- Diplomatic and able to carry oneself professionally
Essential Skills and Experience
- Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
- Minimum one year experience as a helpdesk support or related role in the technology industry.
- Strong interpersonal skills with service oriented and empathetic mindset.
- Responsible with good time management and organisation skills to follow through customers’ issues.
We regret that only shortlisted candidates will be notified.
