- To be responsible to create accounts for legacy, Rescuer Network, ISS, and TPAM.
- Shall keep track of posting orders and up-keep the record in Active Directory (AD) up to date.
- To l conduct monthly account reviews on all accounts (e.g. WOG, Legacy, ISS, TPAM) to identify any dormant accounts and recommend their removal to SCDF.
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other / 77 authorised peripheral equipment
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